Contact us
Last updated:
Live chat is the fastest route: sign in, press the help button and someone from the team picks it up, normally inside two or three minutes.
Questions about your account or a payment go to customer support. Anything about your personal data goes to the data protection team. Both answer within a working day.
What to include
Send it from the email address registered on your account and add your username. If it's about a payment, tell us when it was, how much and which method. Please leave out your password and your full card number; we'll never ask for either.
Complaints
When something has gone wrong, let us know in chat or by email and ask for it to be logged as a complaint. Section 9 of the terms and conditions explains the process, independent dispute resolution included.
Concerned about gambling?
Call the National Gambling Helpline on 0808 8020 133 free, any hour. The responsible gambling page lists our own controls and explains GamStop.